FREQUENTLY ASKED QUESTIONS

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TIMEPIECE

Where are they built?

All our watches are hand built in the UK, our master builders with more than 50 years experience meticulously put all the pieces together to ensure the perfect timepiece every time. The majority of our pieces are hand assembled in the North East of England but we have other facilities in the North West.

In order to offer the most competitive prices we source materials globally, each piece is intensely inspected before any assembly takes place. Want to see your watch come alive get in touch, we can showcase all the pieces as they come in and show you them being assembled.

Do they come with a warranty?

All our timepieces come with a 12 month warranty where we will cover any manufacturing defects. This sadly will not cover and accidental damages any breakages.

If you have any issues with your timepiece please contact us.

Are you affiliated with Seiko?

No, under no circumstances are we affiliated with the Seiko brand.

We use Seiko designed movements to ensure high quality timekeeping and the other parts are sourced from high quality distributors globally.

Are they waterproof?

All our timepieces are rated for up to 3ATM of pressure, this means they are suitable for light splashes and rain, we do not recommend them for use in shower, swimming pools or diving.

A multiple of factors can alter a watches water resistance including temperature, crown position and damages, therefore unfortunately our warranty will not cover watches where there is visual signs of water within the piece.

The markings on our dials are purely decorative and do not represent the water resistance capability of our pieces.

I cant find exactly what I want.

Our range of timepieces far exceed what we display on our website.

Our website showcases what we currently have in stock as built timepieces available on a quick delivery timeline, alongside this we can make your vision become a reality offering completely unique watches at an unbeatable price point.

If you have a design in mind get in touch!

Are there any offers?

Of course, subscribing to our email list will get you a code for 10% off your first order, once subscribed you'll receive frequent offers with limited time discounts.

We also love to see what our customers do with our watches, tag us in a picture of your watch in a unique location to get a 30% off discount code and be entered into our free giveaways of timepieces.

We also do giveaways when possible to showcase our appreciation to our customer simply enter and get a chance to win.

Do you offer a refund?

We offer a 30 day refund policy on all of our in stock timepieces. Providing the watch is returned within that period in a new condition without signs of wear or damages to either the watch or the box. Please note it is the buyers responsibility to cover the shipping costs of returning the timepiece.

For custom build watches unfortunately we are not able to offer a refund but will do all we can to support to ensure you are 100% happy with your experience with us.

SHIPPING

What is the shipping time?

We use a 48 hour tracked service for our in stock timepieces, meaning that within the UK mainland shipping should be done within 2 working days but this can sometimes take a little longer dependent on exact location, 2-4 days is typical, but once an order is shipped you will receive a tracking number.

For custom timepieces order completion takes longer due to manufacturing and inspection times, we aim to achieved delivery within 2 weeks but sometimes this can take up to 4 weeks, regardless you will be updated frequently with the progress of your order.

Outside of the UK mainland please anticipate longer shipping times.

Do you ship internationally?

We ship globally on all our timepieces but our 48 Hour tracked shipping only applies to UK mainland if shipping outside of this reason please get in touch to discuss estimated shipping times.

Please also not that any import taxes will be the customers responsibility to pay.

How can I track my order?

For custom build watches we will frequently be in touch to give you progress updates, for shipping all our shipments are tracked for our customers security, upon a shipment being dispatched you will receive a tracking number that can be used to get real time updates of your order.